Frequently asked
questions

Rootz is a project and hours management platform for professional services firms. It gives your team a single place to create projects linked to clients and teams, allocate hour budgets, log billable time, and see remaining vs. consumed hours from custom dashboards. It is built for law firms, accounting practices, consultancies, IT services, and any team that bills by the hour.

Rootz is built for agencies, consultancies, law firms, accounting practices, IT services firms, engineering studios, and solo freelancers — any team or individual that manages projects and bills by the hour. The Solo plan is free forever for individual professionals.

Each project in Rootz has an hour budget — the number of billable hours allocated. Team members log time against the project with a work description in seconds. Rootz instantly updates the remaining vs. consumed hours. You can see this per project, per team member, and across all active work on your custom dashboards. Hours can also be transferred between projects when scope changes.

Rootz is engineered specifically for teams that bill by the hour. Generic task managers do not understand hour budgets, billable time tracking, or remaining-vs-consumed visibility at the project level. Rootz connects clients, teams, projects, and hour budgets in a way that maps directly to how professional services firms work and bill.

Enter your email address on the login page. Rootz sends you a one-time code instantly. Enter the code to log in — no password to remember, create, or manage. If you close the tab, simply request a new code next time.

Yes. The Solo plan (1 user) is free forever with no credit card required. When you add a second member to your organisation, a 30-day free trial starts automatically — still no card required until you decide to subscribe at the end of the trial.

No. The Solo plan is free forever with no card required. When you add a second person, a 30-day free trial starts — still no card needed until you decide to subscribe.

Every member of your organisation counts as one user, including the owner. Projects are unlimited on all plans — the limit is on the number of team members, not the number of projects.

No. Your single subscription covers all organisations you own. The plan you need is based on the largest organisation's member count. Each organisation you own gets the same seat limit.

Currently, only the organisation owner can manage billing. If you need someone else to handle payments, contact our support team to discuss options.

Your data is safe. Nothing is deleted. Once you re-subscribe, everything is exactly as you left it. You will not lose any projects, hours, or team history.

Visit the Enterprise page or email [email protected]. We will get back to you within one business day with a tailored proposal based on your team size and needs.

Refund policies are handled through Paddle, our payment processor. Contact support for refund requests and we will assist you through the process.

Payment method management is handled through Paddle. You will receive a link in your payment-related emails to update your card details securely.

Yes. Rootz never sees or stores your card details. All payment processing is handled by Paddle, a PCI-compliant payment provider. Your financial data is fully secured and processed externally.

Yes. Rootz uses HTTPS for all connections, JWT-based authentication, and role-based access controls. Passwords are not used — authentication is via one-time codes sent to your email. Payments are handled by Paddle; Rootz never sees your card details.

Role-based permissions control what each person can see. Organisation owners see everything. Admins manage the organisation. Team members see only the projects their team is assigned to. Rootz enforces these permissions server-side.

Rootz collects the minimum data needed to provide the service: email address, name, and the work data you enter. We do not sell personal data. For full details, see our Privacy Policy.